Leading telecommunications provider
A leading global telecommunications provider required a Programme Director to deliver significant and large scale transformation across customer service. This person would have significant experience of delivering change on a large scale. Furthermore, the ability to navigate a complex corporate environment and to display significant gravitas in the face of senior level members of the company were imperative.
Our client was looking for a very specific person in terms of cultural fit and precise experience of delivery. We looked at candidates with backgrounds in top tier management consultancies where on site delivery had been core to their experience. We also spoke with candidates from industry with on the ground experience of large scale transformation programmes. Moreover, we conducted detailed face to face meetings with all potential candidates to assess cultural fit in addition to drive and enthusiasm for the role.
The Director of the team advised us to arrange interviews with only a select few candidates – relying on our judgement to present only the most suitable candidates. Four candidates progressed to interview, three of which were invited to a second interview with two offers being made. Within two days of final interview the successful candidate accepted the role and is looking forward to starting in the new year.